City Council

C s[P 27 195b OEE' att I t l-- Ku RESOLUTION WHEREAS, the appropriate Depsrtment Head has reguested a re-evaluation of certain positlons within hls department concernlng the classlflcation or the need for new poeitlons, and I{HEBGAS, the Admtnistrative Staff has reviewed the requests along wlth the Director of Personnel and the Dlrector of Finance and concur ln these recomendat,ions and, I^IHEPGAS, the City Council has the eole authority and responsibility to approve such actlona concerntng the expenditure of funds not aPProved in the presently adopted budget and, I^IHEREAS, the funds for thls actton are available wlttrin the Present limitatlons of the adopted budget, or funds are avail.able in excess of the adopted budget as indlcated and approved by the City Auditor and, WHEREAS, thls actlon is deerned to be ln the best interest of the Ctty ln that lt would provide better and more effectlve serv[ces to the public; NOI{, THEREFORE, BE Lt RESOLVED thtl the personnel actions and approprlation requested ln the attached cmmtrnlcatlon ls approved and the City },Ianager is direeted to proce8s the budgetary approprlatlons ln accordance with State Laws concernlng Exclse Board consideration. ADOPTED AIID APPROVED this }I of ATIEST: i.^ ( CI,TY CLERK ?1 APPROVED a6 to form and Legallty this 6 of *r;L-, 1965. lPa or The Honorable Mayor and City Council Gentlemen: Subject: Request for reclaesification ( ) new position ( x). Departmefis ttrATER - OI'FICE Accorrnt #lLL01 Effective ocroBER r, L966 Preaent Title Mo..Salary Range Propoeed Title Mo. Salary Range 4 - CLERK II $280 - $330 2 - CLERK I 250 - 290 two (s) 3.376. O0 a Appropriation: ADDITIONAI APPROPRIATION REQUIRED AT LATER DATE. Juetification: - Due to the long hot, dry summer, there was an unusually high er consumption, bringing up many questions from water customers about their b , thereby requlring more tlme of the normal- office staff. A backLog of ty bill pro- cessing hae developed and these 6 temporary new.'or additional- sitions will asslst to handllag thls workload. It ls aleo felt that theae temporary 5 positions are needed to te the present workload of addltionaL water customers and the change a combined Water-Sewer-Refuse BtJ.Ltng System. It 18 reconmended that these posLtlons be approved. v M. Tinstnlan City Manager RMT:CVH:tjc cc: Departmeat Head Director of Personnel Dlrector of Finance City Auditor {ir;;4't"" ^ lr -\/ Septernber 26, 1966 Honorable Mayor and Mernbers of the City Council Gentlernen Subject: Six new clerical ernployees in Water and Sewer Departrnent The attached report frorn the Director of Water and Sewer indicates a rather serious backlog of irnportant service functions in the Water and Sewer Depart- rnent. The condition developed during recent weeks and was prirnarily the result of the prolonged hot, dry surnrner which caused an unusually high water consurnption. Many custorners have been billed recently for that period, bringing an unusually large nurnber of telephone and over-the-counter inquiries about utility bills. In addition, the present workload reflects an ever-increasing arnount of new water custorners, the change to cornbined water-sewer-refuse billing, and conversion to "mark-senseil rneter reading. These conditions need irnrnediate attention and increased ternporary clerical personnel is required to rectify the problerns and increase service to the rnunicipal utility custorners. Recornrnended are six new ternporary clerical positions: Four (4) C1erk II positions Two (2) CIerk I positions The new personnel are requested for a two rnonth period to catch up on backlog of work. The estirnated two rnonth total cost is $3,000 to $3,500. .Water The and Sewer Departrnent is presently conducting a cornprqhensive study of all clerical and billing operations in an effort to better utilize all personnel and increase service levels. The study is expected to be completed within two rnonths and at that tirne the further need and/or justification of the six new ernployees can be re-evaluated. The Departrnentsrgoal is to do now what is necessary to solve the problern and while evaluating the Departrnentsr total work picture and need for personnel. It is felt that the increased clerical help is needed now and that the current study will give us the necessary justification, if that is the case, for new personnel. The study will also point out any possibilities for shifting of present ernployees within the Departrnent to achieve better service 1evels. Shou1d you have further questions concerning this rnatter, please do not hesitate to contact this office or the Director of Water and Sewer. Respec 1 subrnitted A M.T 1ns trnan City Manager RMT: EGW: tjc ,, CITY THE' CITY OF OKLAHOMA 'Veta Dc[*lmca, '' 23, L*6 To Franlc S. TaYlor, Director DATE September '--- I FRoM , Assrt. DLtector suBJEcT Report of Condl,tlon {K(k, of Offlce Proced'urea - Recmendatlon fhis ls to advlse that ttre utilltleE servicee 0fflce at tJce present tlne le e:qrerLenc- of ing consid.erable difflculty ln accmpllshtng satLsfactory results ln e nr.mber office functlone and procecluros. a current Tour attentlon Ls caL].ed to offlce f\mctlons whlch are falllng behlnd .-- r-^1^I.t{+rr .l-a status. Ihe most pressing need appears to be orrr lnabiIlty to keep our telephones caused' by the covered on lncoming cqstmer lnqufuV caLls. Many of ttrese caIle afe and hot period fact that for serrerar veeka uater brrla bave conered the extremely dry the rTuly hot perlod' has ln July and. witlr much cooler ',,,:.:,. .i-" weether during August, prove be the mis- been forgotten by water users. Althoug[ very far'r inqutries to hand}tng of ttre account, DeVe1l-th€-Ies6r aLL caLls necessitate clefical- han&Ling ln office verification of, reading ln f,leld. and. contactlng sustcmer by phone lnfo:m- f,ind'ings. Other oflfice firnctloas of concern *fi""fo ing them of behind tr'unction C\rrren!- Final- BILLs oiiE6c-tinuecl senrice T Deposlt Refunds - Cancellecl Contracts 2-3, z Orecks returnecl by bank-lack of funds becarxe of high-Ior A(Justroents to accounts l} read.ings, und'erg3orurd leaksr etc' particular\r ftre most.presslng nee{, appears to be personnel" to.'.keep telephones eovered a resser d'egree, d.uring lunch and rest periodgr but t*rroughout the entl.re nork day to ot:t"e and anit ts caused by a substantl&I Lncrease Ln detail bandllng tJcrowhout.P" lt ,' y'^ Page 2 - Continuecl a;ir Procedure s -Reccmeadation "; and lt is growlng for several gradualJy , but stearlllY Shis condition has been personnel can remedY the t,Lat onlY ad&itional o\rl conclusloD slx (6 ttonal tbls actlvlw be autJrorlzecL ) It is therefore requeoted th&t errploYees, es foLlows: Four (b GLerk II l X Ibro (2 Clerk I \ [tA:1w cc:' II.R. Mercer ti : I i I : I l